General terms

Data protection
Общие условия Emmelapsepood 29.06.2024

General terms

  1. These order conditions (Rules) govern the legal relations between the online store emmelapsepood.ee (hereinafter referred to as the Online Store), Beatex Pro OÜ (Seller) and the person who placed the order in the online store (Client) when purchasing goods from the online store.
  2. Online store In matters not regulated in the conditions, the current legislation of the Republic of Estonia is taken into account.
  3. The Seller has the right to change these Terms. Changes and additions to the terms and conditions will be notified via the online store. Changes and additions to the Terms come into force from the moment the corresponding change or addition is published in the online store or at other times specified in the Terms.
  4. If the order was delivered to the online store before the changes to the Terms came into force, the terms in force at the time of delivery of the order apply to the legal relationship between the Client and the online store. , unless otherwise provided by the Terms.
  5. The online store has the right to change prices for the Products sold at any time, unless otherwise provided by the Terms.
  6. If you have added the Product to the cart, but have not yet sent the order to the online store, and if after this the price of the Product changes, the price of the Product currently in effect When placing an order, you must pay for the order sent to the online store.

Right of claim and manufacturer's warranty.

  1. emmelapspood.ee offers high-quality products, the description of which is precisely indicated on the website of the online store next to the corresponding product. Before using the product, the Buyer must read the product user manual and the manufacturer's recommendations in order to avoid damage resulting from improper use of the product. If the product does not meet the agreed conditions or does not function correctly, the Customer has the right to exercise the right to make claims. Please read the terms of use.
  2. After receiving the Goods, the Buyer is given 14 days to inspect the Goods. If desired, the Buyer has the opportunity to return the Goods within the above period (cancellation of the contract) by sending a corresponding message to the online store info@emmelapsepood.ee and returning the Goods at his own expense.
  3. According to paragraph 41 of Article 53 (4) of the Law of Obligations Act, goods with open packaging, used or damaged (including damaged packaging) cannot be returned (i.e. the Customer loses the right of withdrawal referred to in paragraph 2), for except in cases where if the packaging was damaged during transportation and upon receipt of the Goods by a courier service or at the post office in the invoice or upon receipt of the goods received at the parcel machine, the online store makes an appropriate note and was immediately notified of the receipt of the goods with damaged packaging.
  4. In case of cancellation of the contract in the case provided for in paragraph 2, the amount paid for the purchase will be returned.
  5. Money for the returned Product will be returned to the bank account of the Buyer or another person specified by the Buyer within 14 days from the receipt of notification of refusal in the online store, provided that the Product was returned to the address. specified in paragraph 2 during the same period.
  6. The returned Product must contain all items included in the product packaging.
  7. The manufacturer's warranty applies to goods sold in the emmelapsepood.ee online store if this is indicated in the product description or in the accompanying documents. The warranty is valid in accordance with the manufacturer's warranty terms and conditions.
  8. The warranty documents are an invoice. The warranty document must indicate the product model and date of sale. In the absence of proper documents, the guarantee is not valid. In the event of a warranty claim, you must notify the Seller of the problem either by email or by phone.
  9. Defects that occur during the warranty period will be repaired by an official repair company licensed by the manufacturer. In case of a warranty claim, you must report the problem to the Seller either at info@emmelapsepood.ee or by phone +372 56608008.
  10. Regardless of whether a warranty has been issued for the goods, the Seller shall be liable for defects in the goods that existed at the time of delivery of the goods to the Buyer, even if the defect appears later, unless the Buyer knew or should have known about the defect in the goods when entering into the contract. In the case of sales of consumer goods, the Seller is responsible for a defect in the goods that arises within two years from the date of transfer of the goods to the buyer. It is assumed that a defect that appeared in the goods within six months was present at the time of delivery of the goods, unless such an assumption contradicts the essence of the thing or the defect.
  11. Repair, exchange or return of defective goods is carried out in accordance with the requirements of the legislation of the Republic of Estonia, especially in accordance with the conditions provided for by the Law of Obligations Act. If the product purchased by the Buyer is defective, the Buyer has the right to apply legal remedies to the Seller.
  12. When sending a product for repair, it is important to have all parts and accessories included with the product.
  13. Attention! When sending the product for repair, make sure that everything is packaged correctly and there is no risk of damage to the product during transportation.
  14. If defects are detected, the necessary repair of the product is always carried out as soon as possible. The Seller is obliged to respond in the same form to the Buyer's written or reproduced complaint and inform the Buyer about the satisfaction of the complaint or possible resolution of the complaint within 15 days from the date of receipt of the complaint.
  15. Returns of cosmetic products are prohibited. Namely, § 53, paragraph 2, paragraph 41 of Article 53 of the Law of Obligations Act states that there is no 14-day right of return for goods purchased via telecommunications if the goods were delivered in sealed packaging that is not suitable for return. for health or hygiene reasons or if it has been opened after delivery.

Cart and checkout

  1. The cart is created when you click the “Add to Cart” button next to the Product. Adding a Product to your cart does not obligate you to purchase the Product. You can change the contents of your cart at any time. the order is confirmed and the Product is added or removed.
  2. An order is considered confirmed if you have paid for the completed order in the online store’s ordering system. The buyer will also receive an order confirmation from the online store to the email address he provided when placing the order.
  3. After confirming your order, it will be sent to the online store for processing and delivery in accordance with your chosen delivery method.
  4. When entering your delivery location information, please review the information provided carefully to ensure that all required information is included and correct. The information you provide is the basis for us to complete your order and deliver the Product.
  5. The subscriber may be an individual with legal capacity or a legal entity with legal capacity. By submitting an order, the Client confirms that he has the necessary legal capacity and/or authority to complete the transaction. By agreeing to the Terms, a Subscriber with limited legal capacity (that is, a person under 18 years of age) confirms that his legal representative has given him consent to complete the transaction and use the funds necessary for this purpose.
  6. The person who has entered into a contract for the sale and purchase of goods is the person who pays for the goods.
  7. The contract for the purchase and sale of goods is considered concluded (the contract comes into force) from the moment the order confirmation made on the basis of the shopping cart is sent to the email address entered by the buyer.

Fulfilling an order by an online store, methods of receiving goods and the impossibility of delivering goods

  1. If you have paid for the Product (confirmed the order), the order will be sent to the online store, which will check the order details and arrange for the order to be completed in accordance with your chosen delivery method no later than three working days from the date of confirmation of the order, except in cases where it is impossible to comply with the deadline for any of the reasons specified in the Terms.
  2. After payment for the Product, the Product will be delivered to you at the delivery location you selected when placing your order.
  3. The goods will be delivered to the parcel terminal you selected when placing your order.
  4. Please check that the information provided is correct when placing your order to avoid delays and misunderstandings when delivering the goods. The online store and the supplier of goods are not responsible for the delay in delivery of goods and any misunderstandings that arise if the delay or misunderstanding is caused by inaccuracy or incorrectness of the data provided by you when placing an order.
  5. The buyer should note that access to the parcel machine may be limited by the shopping center to the shopping center's opening hours.
  6. The Client agrees to accept the Terms and Conditions, according to which, if the Client does not collect the goods from the parcel machine within the time announced by the postal service provider, the goods will be returned to the online store. The online store does not reimburse the Buyer for the cost of goods returned to the online store and the cost of delivery.
  7. If the Buyer has not received the goods for the reason specified in clause 6, the Buyer has the right to contact the online store and demand that the goods be resent if the online store has not unpacked the goods contained in the parcel or has destroyed the goods. If the goods collected for the Client have not yet been unpacked and destroyed in the Online Store, the Online Store will make a new attempt to ship the goods to the Client, and the Client will not have to pay for the goods again, but undertakes to pay the shipping costs.

Prices and delivery costs

The price indicated on the Product is valid for Products sold in the online store.

Delivery price may vary depending on order size. The Seller informs about this before confirming (payment) of the Order.

The price of the product does not include delivery charges. The delivery cost depends on the delivery method you choose:

Itella SmartPost parcel machine
Estonia (3.99 euros)
Finland (7 euros)

The order arrives at the selected parcel machine within 1-5 business days from the date of receipt of payment. When the goods reach the parcel machine, you will receive an SMS containing the security code required to open the parcel machine. By entering the code, the door will open and you will receive the package.

The goods are stored in the Itella SmartPost parcel machine for 7 calendar days. If you do not pick up the goods within this time, they will be returned to Beatex Pro OÜ.

Parcel machine Omniva
Estonia (3.98 euros)
Latvia (7 euros)
Lithuania (7 euros)

The order arrives at the selected parcel machine within 1-5 business days from the date of receipt of payment. When the goods reach the parcel machine, you will receive an SMS containing the security code required to open the parcel machine. By entering the code, the door will open and you will receive the package.

The goods are stored in the Omniva parcel machine for 7 calendar days. If you do not pick up the goods within this time, they will be returned to Beatex Pro OÜ.

I'll pick it up myself (0 euros)

You can pick up the goods at the agreed location at Paasiku 22, Tallinn. You must call in advance! +372 56608008

Payment for goods

  1. You can pay for the ordered Products in the online store ordering system according to the chosen payment method.
  2. The goods have been paid for, and the order placed in the online store's ordering system is considered confirmed if you have paid for the order. In addition, an order confirmation from the online store is sent to the email address provided by the buyer. If you have not received a notification of order confirmation by the online store within one business day after payment, please contact the online store.

Liability and force majeure

  1. The online store is liable to the Client, and the Client's online store is liable to the other party for direct damage caused by violation of the Terms, in cases and to the extent provided for by the current legislation of the Republic of Estonia.
  2. The online store is not responsible for damage caused to the Buyer if delivery of the Goods is delayed due to circumstances that the Online Store could not influence and the occurrence of which could not be foreseen, including delays in delivery of the Goods. caused by possible technical errors in the online store (force majeure circumstances).

Other conditions

  1. The images posted in the online store next to the Products are for illustrative purposes. The Buyer does not have the right to return the Product, since the photograph of the packaging of the Product presented in the online store does not exactly correspond to the packaging of the delivered Product, if the Product otherwise corresponds to the order and corresponds to the information displayed on the Product. by name, quantity and characteristics.
  2. Availability of products in the online store may change without prior notice. If the Buyer has paid for the goods and the online store cannot deliver it to the Buyer due to the end of the Goods in the online store, the online store has the right to cancel the sale and return the money to the Buyer. Client's current account within 14 days.
  3. All personal data of the Buyer that becomes known while visiting the online store and making purchases is considered confidential information. The Client also confirms that he gives the right to process personal data entered by him in the online store to the extent necessary to complete the order, including allowing the Client to transfer the Client’s personal data to persons involved in the execution of the order. ordering (for example, from delivery services) in an online store.
  4. Disputes between the buyer and the online store arising in connection with the order and purchase of goods are resolved through negotiations. If negotiations do not bring the desired results or the Buyer does not agree with the solution proposed by the online store and believes that the Buyer’s rights have been violated, the Buyer has the right to file a complaint with the Consumer Disputes Commission through the Consumer Protection Department or the court. Contacting the commission is free for the consumer, and the consumer can file a complaint independently or through a representative. Information from the Consumer Disputes Commission is available on the website of the Consumer Protection Board: http://tarbijakaitseamet.ee.
    The Consumer Disputes Commission is an out-of-court body for resolving disputes between consumers and traders, located at the Consumer Protection Department at Pronksi 12, 10117 Tallinn, telephone 6201 920; The rules of the Consumer Disputes Commission can be found on the website of the Consumer Protection Board: https://www.tarbijakaitseamet.ee/et/tarbijavaidluste-komisjon.
  5. In addition to what is stated in paragraph 4, an individual customer has the right to lodge a complaint related to distance selling through the European Union's electronic environment called the ODR (Online Dispute Resolution) platform at: https://ec.europa.eu. In particular, the online dispute resolution platform or ODR platform is designed to resolve cross-border disputes by making it easier for the consumer to find a specific out-of-court organization suitable for resolving the dispute in the trader's country. residence. In Estonia, if necessary, the EU Consumer Advisory Center of the Consumer Protection Board provides assistance and advice in resolving cross-border complaints through the platform.
  6. All descriptions of Products, photographs and other data presented on the website of the online store are protected by copyright and their copying or use in any other way without the consent of the owner of the online store is prohibited.